FAQ

Are you looking for information on a particular issue?

This page gathers all the common questions that we get asked — and the answers that go with them, of course. A wide variety of topics are covered: for example, our services, our offers, the definition of certain e-commerce terms, the format of images, our guarantee, the security of your data…

Don’t hesitate to consult this FAQ page if you have any questions — the answer may well be there!

If need be, you can also contact us directly by using our “Contact” page.

We’ll be happy to answer you as soon as we can.

In which formats are images accepted and in which will clipped images be sent back?
Don’t worry about a thing! We accept and work on all types of formats. If we have any doubts about the quality of your image, we will contact you before we start work on it.
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Why call on an external service provider for my images?
Have you heard of the “Pareto principle”, more widely known as the “80/20 rule”? This refers to an empirical observation made by Italian economist Vilfredo Pareto who showed that 20% of your work produces 80% of your results!
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How long are my images stored?
For Simataï Online, all images are stored for 30 days – a period during which you can recuperate them simply and securely.
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What’s the difference between “Simataï Online” and “Simataï Factory”?
Simataï Online and Simataï Factory are two clipping and retouching services for professional e-commerce images that we offer, aimed at two different types of clients.
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Why get my images clipped?
It makes sense if you want to push up the conversion rate of your e-commerce. Opinion polls (data from FEVAD, Federation of e-Commerce and Distance Selling, and XERFI) clearly indicate the importance of the clipping and retouching stage for your products.
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What is clipping with the Pen tool?
Our experts enlarge each image to trace a clipping path by setting down a multitude of points along the path. Bézier curves enable the image’s outline to be followed with precision.
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