FAQ

Are you looking for information on a particular issue?

This page gathers all the common questions that we get asked — and the answers that go with them, of course. A wide variety of topics are covered: for example, our services, our offers, the definition of certain e-commerce terms, the format of images, our guarantee, the security of your data…

Don’t hesitate to consult this FAQ page if you have any questions — the answer may well be there!

If need be, you can also contact us directly by using our “Contact” page.

We’ll be happy to answer you as soon as we can.

What is a “ghost” in e-commerce?
This technique helps to show off your product that looks as if it is being worn by an invisible ghost mannequin – a nifty way to give volume to a garment not adapted for a flat view.
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What is a “packshot” in e-commerce?
“Packshot” is a term used to denote a clipped image on a uniform background – often white – that allows identification of the clipped product, designed to be inserted in a catalogue or poster.
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Why choose Simataï for your clipping needs?
Simataï is increasingly emerging as France’s specialist in photo clipping and retouching for e-commerce and marketplace players. We have at our disposal an international team of experts whose knowhow in clipping and retouching has gained recognition in the last 10 years or so.
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Is the transfer of my data secure?
The security of your data is of great importance to us. To guarantee respect of your copyrights, your images circulate in our network in a secure and encrypted environment.
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How many images can you retouch for me per day?
Do you have an emergency or a high number of images to retouch? You’re at the right place: we’ll take care of everything!
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And what if I’m not entirely satisfied with the result?
Not to worry! We understand, your entire satisfaction is our priority. We offer to rework those images whose results do not satisfy you.
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